Frequently Asked Questions
Q. How and where do I go to begin selling the plans through Quotit?
A: If you’re currently a contracted agent with Assurity, proceed to AssureLink and log in with your username and password. Once logged in to the site, you can access our e-application to complete for the client. If you need to confirm your agent number, you may reach Broker Services at 844-961-9696, email: contracting@ahcpsales.com or contact Assurity directly at 800-869-0355, ext. 4264.
If you’re not currently a contracted agent Get Appointed
Q. Is the appointment process 100% online?
A: Yes. Your appointment paperwork will be initiated by the Broker Services team.
Q: Are there any appointment fees?
A: No.
Q: How long does it take to get appointed?
A: Assurity uses just-in-time contracting Get Appointed. Within 2–3 business days of submitting your contracting paperwork, you’ll receive an agent number and will need to add the Assurity enrollment link Assurity Enrollment Link. You can Log onto AssureLink to complete an electronic application. Assurity will contract you (including background check) once you’ve submitted your first piece of business, unless you’re requesting a pre-appointment state.
Q: Which identification number do I use to receive credit for a sale?
A: Use the agent number provided by Assurity after your contracting paperwork was submitted.
Q: How soon can I begin selling plans?
A: As soon as you have an agent number from Assurity, you can create an account on AssureLink and login to complete an e-application. Assurity Enrollment Link Typically, you’ll receive this ID within 2–3 business days after your appointment paperwork is submitted.
Q: How do I set up cross selling feature?
A: Click on the link for instructions
Assurity Cross Selling [PDF]
Q: Is there training available and is it required?
A: Training is available in the form of marketing materials and videos. It’s not required to be able to sell an Assurity Critical Illness Insurance policy. Training Information
Q: What is my commission percentage?
A: Refer to your contract level in order to obtain your commission percentage. Your commission schedule can be found on AssureLink under the ‘My Business’ section.
Q: Are any plans Non-Commissionable?
A: No.
Q: Where can I get more resources?
Go to https://www.assurity.com/critical-outlook for more helpful resources.
Q: How do I enroll my clients electronically?
A: While quoting is conducted on the Quotit platform, when you are ready to enroll a client you will be able to complete the process via the e-application on Assurity’s AssureLink portal. Remember you will need your username and password to log in to AssureLink.
Q: What forms of payment do you accept?
A: Options available for payment include:
| Payment Mode | List Bill | Direct Bill | Credit Card | Automatic Bank Withdrawal |
|---|---|---|---|---|
| Monthly | ✔ | ✔ | ✔ | |
| Quarterly | ✔ | ✔ | ✔ | ✔ |
| Semi-Annual | ✔ | ✔ | ✔ | ✔ |
| Annual | ✔ | ✔ | ✔ | ✔ |
| *** Please Note Credit Cards Accepted - Visa, MasterCard and Discover debit /credit cards *** | ||||
Q: Is there an enrollment fee?
A: A $25 policy fee is included in the cost of the premiums. There are no additional enrollment fees.
Q: When does coverage become effective?
A: Agents can select a specific date during the application process, or they can choose the policy to be effective as soon as coverage is issued.
Q: What is the deadline for coverage?
A: There is no deadline for coverage. An individual can get the product at any time.
Q: What is the contact number to broker support and hours of operations?
A: Our Customer Connections team is available to assist with broker questions.
Broker Services
P: 844-961-9696
Hours of Operation
Monday – Friday 6 am – 5pm PST
Assurity Customer Connections
P: 800-869-0355 ext. 4264
E: underwriting@assurity.com
Hours of Operation
Monday–Thursday: 7 am CST–6:30pm CST
Friday: 7 am CST–5 pm CST
Q: How do I submit an Agent of Record form?
A: An Agent of Record form can be obtained from our Client Services team or on AssureLink. To contact Client Services, call 800-869-0355, ext. 4279 or email clientservices@assurity.com.
- On AssureLink, log in with your username and password. Select "Quick Links" in the upper right-hand corner.
- Select "Individual-Apps/Forms".
- In the drop down, select Assurity Life Insurance Company > Policyholder Service > Appropriate State > Critical Illness > Assurity Critical Illness.
Q: How far in advance can an effective date be?
A: Effective dates can be selected for days 1–28 of the month. If the day selected has already passed for the current month, the coverage will be effective on the selected date of the following month.
Q: What are the valid ages of dependents?
A: Children can be added to the policy using the optional Child Critical Illness Rider. Issue ages are 15 days to 18 years. We use age last birthday as of the issue date. The coverage terminates at age 26.
Q: Are child-only applications accepted?
A: No.
Q: If coverage already includes dependent children, is it necessary to apply for coverage on behalf of additional children (newborn or adopted) within 30 days to be eligible once the initial 30 days of coverage have passed?
A: No. Once the Child Critical Illness Rider is added to the policy, it covers all dependent children under the rider.
- A completed Application for Reinstatement form, available on AssureLink or by contacting Customer Connections at 800-869-0355, ext. 4264 or at underwriting@assurity.com
- A signed medical authorization
If the application for reinstatement is approved pending payment of required premium, Assurity will notify the insured of the premium needed to reinstate the policy. Once payment is received, the policy will be reinstated on the reinstatement date - the date Assurity has both approved the application and received the premium due. Additional reinstatement procedures will be determined by the policy language approved in each specific state.
Q: Are Grace Period claims paid without premium or suspended?
A: The policy will remain in effect if the premium is paid during the Grace Period. If the premium due is not paid by the end of the Grace Period, the policy will lapse for non-payment of premium. Generally, when a claim is paid, any premium due and unpaid may be deducted from the claim payment and applied to the premium due. If the premium due is more than the amount payable for the claim, no benefit is payable. These procedures may vary by State and will be determined by the policy language approved in each specific state.
Q: How are claims submitted?
A: Claims can be submitted online by the customer via Assurity.com at:
https://www.assurity.com/customer-center#make-a-critical-illness-claim-primary
Claims packages can also be obtained from our Claims department:
P: 800-869-0355 ext. 4484
E: claimsinfo@assurity.com
F: 800-869-0368
Assurity is a marketing name for the mutual holding company Assurity Group, Inc. and its subsidiaries. Those subsidiaries include but are not limited to: Assurity Life Insurance Company and Assurity Life Insurance Company of New York. Insurance products and services are offered by Assurity Life Insurance Company in all states except New York. In New York, insurance products and services are offered by Assurity Life Insurance Company of New York, Albany, NY. Product availability, features and rates may vary by state